{"id":5321,"date":"2021-10-11T10:53:58","date_gmt":"2021-10-11T09:53:58","guid":{"rendered":"https:\/\/ksapa.org\/fr\/?page_id=5321"},"modified":"2025-10-06T16:23:43","modified_gmt":"2025-10-06T15:23:43","slug":"vipp-rse-renforcee-entre-lafrique-et-leurope-avec-ecovadis","status":"publish","type":"page","link":"https:\/\/ksapa.org\/fr\/a-propos\/etudes-de-cas-du-defi-esg-vers-la-transformation-odd-durable\/vipp-rse-renforcee-entre-lafrique-et-leurope-avec-ecovadis\/","title":{"rendered":"VIPP: RSE renforc\u00e9e entre l&rsquo;Afrique et l&rsquo;Europe avec Ecovadis"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-2071222280\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/VIPP-Interstis-scaled.jpg\" class=\"bg attachment-original size-original\" alt=\"Renforcement r\u00e9ussi de la strat\u00e9gie RSE d&#039;un leader africain des services clients pour satisfaire ses partenaires europ\u00e9ens\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-274114218\" class=\"text-box banner-layer x50 md-x50 lg-x50 y85 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h1 class=\"uppercase\"><strong>VIPP INTERSTIS<\/strong><\/h1>\n<div class=\"is-divider divider clearfix\" style=\"background-color:rgb(255, 255, 255);\"><\/div>\n\n<h2 class=\"uppercase\">Renforcer la d\u00e9marche RSE d&rsquo;un leader africain des services clients<\/h2>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-274114218 {\n  width: 82%;\n}\n#text-box-274114218 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-274114218 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-2071222280 {\n  padding-top: 350px;\n}\n#banner-2071222280 .overlay {\n  background-color: rgba(0,0,0,.5);\n}\n#banner-2071222280 .banner-bg img {\n  object-position: 73% 65%;\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_1821288328\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-189230377\">\n\n\n\t<div id=\"col-1375433843\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-1541050878\">\n\n\n\t<div id=\"col-1969501314\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p class=\"lead\" style=\"text-align: center\">Renforcement r\u00e9ussi de la strat\u00e9gie RSE d&rsquo;un leader africain des services clients pour satisfaire ses partenaires europ\u00e9ens<\/p>\n<p>\u00a0<\/p>\n<h2 class=\"font-600 text-xl font-bold\" style=\"text-align: left\">L&rsquo;enjeu du client<\/h2>\n<p class=\"whitespace-pre-wrap break-words\" style=\"text-align: left\">Dans un contexte o\u00f9 la responsabilit\u00e9 soci\u00e9tale (RSE) devient un enjeu strat\u00e9gique, VIPP Interstis, acteur majeur des services clients op\u00e9rant au Cameroun, au B\u00e9nin, au Togo et au Rwanda, devait consolider sa d\u00e9marche RSE pour :<\/p>\n<ul class=\"-mt-1 &#091;li&gt;&amp;&#093;:mt-2 list-disc space-y-2 pl-8\">\n<li class=\"whitespace-normal break-words\" style=\"text-align: left\">R\u00e9pondre aux attentes croissantes de ses clients europ\u00e9ens<\/li>\n<li class=\"whitespace-normal break-words\" style=\"text-align: left\">Am\u00e9liorer ses performances extra-financi\u00e8res, notamment sa notation EcoVadis<\/li>\n<li class=\"whitespace-normal break-words\" style=\"text-align: left\">Renforcer l&rsquo;engagement de ses collaborateurs<\/li>\n<li class=\"whitespace-normal break-words\" style=\"text-align: left\">Se conformer aux \u00e9volutions r\u00e9glementaires<\/li>\n<\/ul>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1588883976\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" width=\"1020\" height=\"358\" src=\"https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/Francoise-Robert-Vipp-FR-1400x492.jpg\" class=\"attachment-large size-large\" alt=\"Renforcement r\u00e9ussi de la strat\u00e9gie RSE d&#039;un leader africain des services clients pour satisfaire ses partenaires europ\u00e9ens\" srcset=\"https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/Francoise-Robert-Vipp-FR-1400x492.jpg 1400w, https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/Francoise-Robert-Vipp-FR-800x281.jpg 800w, https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/Francoise-Robert-Vipp-FR-768x270.jpg 768w, https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/Francoise-Robert-Vipp-FR-1536x539.jpg 1536w, https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/Francoise-Robert-Vipp-FR.jpg 1751w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1588883976 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<h2 class=\"font-600 text-xl font-bold\" style=\"text-align: left\">La solution<\/h2>\n<p class=\"whitespace-pre-wrap break-words\" style=\"text-align: left\">Ksapa a d\u00e9ploy\u00e9 une m\u00e9thodologie en 4 phases pour accompagner VIPP Interstis :<\/p>\n<ol class=\"-mt-1 &#091;li&gt;&amp;&#093;:mt-2 list-decimal space-y-2 pl-8\" style=\"text-align: left\">\n<li class=\"whitespace-normal break-words\"><strong>Diagnostic approfondi<\/strong>\n<ul class=\"-mt-1 &#091;li&gt;&amp;&#093;:mt-2 list-disc space-y-2 pl-8\">\n<li class=\"whitespace-normal break-words\">Inventaire exhaustif des initiatives RSE existantes<\/li>\n<li class=\"whitespace-normal break-words\">Analyse des \u00e9valuations EcoVadis ant\u00e9rieures<\/li>\n<li class=\"whitespace-normal break-words\">Identification des points forts et axes d&rsquo;am\u00e9lioration<\/li>\n<\/ul>\n<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Analyse des \u00e9carts<\/strong>\n<ul class=\"-mt-1 &#091;li&gt;&amp;&#093;:mt-2 list-disc space-y-2 pl-8\">\n<li class=\"whitespace-normal break-words\">Entretiens avec les \u00e9quipes dirigeantes locales<\/li>\n<li class=\"whitespace-normal break-words\">Benchmark sectoriel (ISO 18295, Label LRS)<\/li>\n<li class=\"whitespace-normal break-words\">Revue documentaire compl\u00e8te<\/li>\n<\/ul>\n<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Actualisation strat\u00e9gique<\/strong>\n<ul class=\"-mt-1 &#091;li&gt;&amp;&#093;:mt-2 list-disc space-y-2 pl-8\">\n<li class=\"whitespace-normal break-words\">Mise en conformit\u00e9 r\u00e9glementaire (Loi Sapin, Devoir de vigilance)<\/li>\n<li class=\"whitespace-normal break-words\">Alignement avec les standards sectoriels<\/li>\n<li class=\"whitespace-normal break-words\">D\u00e9finition des priorit\u00e9s d&rsquo;action<\/li>\n<\/ul>\n<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Plan d&rsquo;action op\u00e9rationnel<\/strong>\n<ul class=\"-mt-1 &#091;li&gt;&amp;&#093;:mt-2 list-disc space-y-2 pl-8\">\n<li class=\"whitespace-normal break-words\">Feuille de route d\u00e9taill\u00e9e<\/li>\n<li class=\"whitespace-normal break-words\">Outils de pilotage et de reporting<\/li>\n<li class=\"whitespace-normal break-words\">Guide de communication externe<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2 class=\"font-600 text-xl font-bold\" style=\"text-align: left\">Les r\u00e9sultats<\/h2>\n<p class=\"whitespace-pre-wrap break-words\" style=\"text-align: left\">La collaboration avec Ksapa a permis \u00e0 VIPP Interstis de :<\/p>\n<ul class=\"-mt-1 &#091;li&gt;&amp;&#093;:mt-2 list-disc space-y-2 pl-8\" style=\"text-align: left\">\n<li class=\"whitespace-normal break-words\">Structurer sa d\u00e9marche RSE autour d&rsquo;enjeux mat\u00e9riels<\/li>\n<li class=\"whitespace-normal break-words\">Pr\u00e9parer efficacement sa prochaine \u00e9valuation EcoVadis<\/li>\n<li class=\"whitespace-normal break-words\">Renforcer sa politique d&rsquo;achats responsables et d&rsquo;\u00e9thique<\/li>\n<li class=\"whitespace-normal break-words\">Am\u00e9liorer sa communication avec ses parties prenantes<\/li>\n<\/ul>\n<h2 class=\"font-600 text-xl font-bold\" style=\"text-align: left\">Vous souhaitez renforcer votre d\u00e9marche RSE ?<\/h2>\n<p class=\"whitespace-pre-wrap break-words\" style=\"text-align: left\">Contactez nos experts pour :<\/p>\n<ul class=\"-mt-1 &#091;li&gt;&amp;&#093;:mt-2 list-disc space-y-2 pl-8\" style=\"text-align: left\">\n<li class=\"whitespace-normal break-words\">\u00c9valuer la maturit\u00e9 RSE de votre organisation<\/li>\n<li class=\"whitespace-normal break-words\">Structurer votre strat\u00e9gie RSE<\/li>\n<li class=\"whitespace-normal break-words\">Pr\u00e9parer vos \u00e9valuations extra-financi\u00e8res<\/li>\n<li class=\"whitespace-normal break-words\">Former vos \u00e9quipes aux enjeux RSE<\/li>\n<\/ul>\n<p class=\"whitespace-pre-wrap break-words\" style=\"text-align: left\"><strong><a href=\"https:\/\/ksapa.org\/fr\/impliquez-vous\/ksapa-solutions-esg-durabilite\/\">Contactez-nous \u2192<\/a><\/strong><br \/>\ud83d\udce7 <a href=\"mailto:contact@ksapa.org\">contact@ksapa.org<\/a><\/p>\n<p class=\"whitespace-pre-wrap break-words\" style=\"text-align: left\"><em>Ksapa accompagne les organisations dans leur transformation durable \u00e0 travers le conseil, la formation et le d\u00e9ploiement de programmes d&rsquo;impact.<\/em><\/p>\n<div class=\"row\"  id=\"row-1191181388\">\n\n\n\t<div id=\"col-529724574\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" ><\/div><\/div>\n\n<h2>A propos de VIPP Interstis<\/h2>\n<div class=\"row\"  id=\"row-1477024321\">\n\n\n\t<div id=\"col-1472730345\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>VIPP Interstis a \u00e9t\u00e9 cr\u00e9\u00e9 en 2011 avec pour objectif d\u2019offrir une alternative offshore aux annonceurs fran\u00e7ais et europ\u00e9ens, dans l\u2019externalisation de la gestion de leurs contacts. Le choix du Cameroun en 2011, du B\u00e9nin en 2018, puis du Togo et du Rwanda en 2020, s\u2019est impos\u00e9 gr\u00e2ce aux avantages g\u00e9ographiques, structurels et culturels de ces pays.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1524601074\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_579722900\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/VIPP-Interstis-1200x800.jpg\" class=\"attachment-large size-large\" alt=\"Renforcement r\u00e9ussi de la strat\u00e9gie RSE d&#039;un leader africain des services clients pour satisfaire ses partenaires europ\u00e9ens\" srcset=\"https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/VIPP-Interstis-1200x800.jpg 1200w, https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/VIPP-Interstis-600x400.jpg 600w, https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/VIPP-Interstis-768x512.jpg 768w, https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/VIPP-Interstis-1536x1024.jpg 1536w, https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2021\/10\/VIPP-Interstis-2048x1365.jpg 2048w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_579722900 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<h2>En savoir plus<\/h2>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-266178852\">\n\n\n\t<div id=\"col-208862457\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3 style=\"text-align: center\"><a href=\"https:\/\/ksapa.org\/fr\/mobiliser\/blog\/\">Article de blog<\/a><\/h3>\n\n  <div class=\"banner has-hover bg-zoom\" id=\"banner-534196800\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img decoding=\"async\" width=\"657\" height=\"400\" src=\"https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2019\/08\/5-tips-to-refresh-sustainability-strategy-657x400.jpeg\" class=\"bg attachment-medium size-medium\" alt=\"Cr\u00e9ez une strat\u00e9gie RSE authentique avec des objectifs atteignables qui engagent vos parties prenantes et cr\u00e9ent de la valeur\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <a class=\"fill\" href=\"https:\/\/ksapa.org\/fr\/5-idees-pour-mettre-a-jour-une-strategie-rse-avec-des-objectifs-2020\/\"><div class=\"fill banner-link\"><\/div><\/a>            \n\n   <div id=\"text-box-1192353893\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h2 class=\"entry-title thin-font\"><a href=\"https:\/\/ksapa.org\/fr\/5-idees-pour-mettre-a-jour-une-strategie-rse-avec-des-objectifs-2020\/\">5 id\u00e9es pour mettre \u00e0 jour une strat\u00e9gie RSE avec des objectifs 2020+<\/a><\/h2>\n<a href=\"https:\/\/ksapa.org\/fr\/5-idees-pour-mettre-a-jour-une-strategie-rse-avec-des-objectifs-2020\/\" class=\"button white is-outline\" >\n\t\t<span>Lire la suite<\/span>\n\t<\/a>\n\n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1192353893 {\n  width: 60%;\n}\n#text-box-1192353893 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-534196800 {\n  padding-top: 250px;\n}\n#banner-534196800 .overlay {\n  background-color: rgba(0,0,0,.5);\n}\n<\/style>\n  <\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1469313536\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3 style=\"text-align: center\"><a href=\"https:\/\/ksapa.org\/fr\/conseiller\/\">Nos services<\/a><\/h3>\n\n  <div class=\"banner has-hover bg-zoom\" id=\"banner-1920595271\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/ksapa.org\/fr\/wp-content\/uploads\/sites\/1\/2020\/11\/pexels-startup-stock-photos-212286-600x400.jpg\" class=\"bg attachment-medium size-medium\" alt=\"Les PRI proposent de nouvelles recommandations sur le devoir de vigilance. 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