Executive Summary

Against the backdrop of increased global attention on human rights, a major luxury hospitality player embarked on a proactive journey to strengthen its practices. This case study reveals how collaboration between headquarters and local teams created a model of excellence in human rights management.

Context & Challenge

In response to growing civil society mobilization around a major sporting event, our client, managing over 100 luxury hotels and resorts worldwide, sought to:

• Anticipate human rights risks and opportunities
• Adapt group policies to local realities
• Strengthen their social responsibility leadership position

Our Strategic Approach

The transformation was structured around three main pillars:

1. Comprehensive Risk Assessment
   • Analysis of 100+ control points based on the International Bill of Human Rights
   • Detailed mapping of specific challenges
   • Identification of key stakeholders
2. Progressive Roadmap Development
   • Risk classification (labor rights, health & safety, fundamental freedoms…)
   • Assessment based on severity and remediation potential
   • Creation of three action levels: baseline, reinforcement, and advanced
3. Stakeholder Engagement Program
   • Close collaboration with HR, Procurement, and Engineering teams combined with engagement of region heads
   • Development of tailored training program outline
   • Recommendations to deploy innovative mechanisms engaging staff despite fragmentation of assets

Tangible Results

• Precise identification of human rights focal points
• Enhanced group governance and clarity on what excellence can mean with what implications for the assets
• Strengthened local accountability

“This partnership with Ksapa strengthened our approach to human rights despite complex local context. We now have a clear roadmap and practical recommendations to maintain operational excellence while upholding our ethical commitments.” – Caitrin O’Brien Vice President, ESG at Four Seasons

Industry Impact

This transformation demonstrates how the hospitality sector can:

• Meet international standards while adapting to local contexts
• Transform challenges into leadership opportunities
• Create sustainable value for all stakeholders
• Understand of to set new benchmarks in human rights practices

Future Perspectives

The luxury hospitality sector faces increasing expectations regarding human rights. Our approach offers a replicable model for organizations in entertainment, catering and hospitality businesses aiming to excel in this domain while maintaining operational excellence.

Take Action Now

Ready to transform your human rights strategy? Our experts will help you:

• Conduct your personalized diagnostic
• Develop your customized roadmap
• Train your teams with our Sutti digital solution

Why Choose Our Approach?

• Proven Methodology: Aligned with UN Guiding Principles on Business & Human Right Standards as well as regulations
• Practical Implementation: Tailored to local contexts
• Measurable Results: Clear KPIs and tracking mechanisms
• Digital Innovation: Cutting-edge training and monitoring tools available to engage workers disseminated across fragmented assets at low cost

Client Success Metrics

• Approach designed with 100% compliance with international standards
• Enhanced stakeholder engagement
• Improved risk management
• Strengthened brand reputation

Our Value Proposition

We help entertainment, catering and hospitality businesses:

• Navigate complex human rights landscapes
• Build robust compliance frameworks
• Engage stakeholders effectively
• Drive sustainable business growth