Learn how Ksapa helped a global transport operator develop a comprehensive Duty of Care risk matrix, enhancing Human Rights, safety, and environmental impact management across their multimodal network

The Challenge: Mapping Duty of Care Across Global Operations

A leading global transport operator, managing complex multimodal urban networks, sought to strengthen its corporate responsibility through enhanced Duty of Care reporting. The organization needed a comprehensive framework to assess Human Rights, health and safety, and environmental impacts across its extensive operations.

Strategic Solution: Three-Phase Risk Assessment

Phase 1: Strategic Risk Prioritization

Our team implemented a proprietary assessment methodology covering:

• 100+ issues aligned with the International Bill of Rights
• Gross risk evaluation independent of existing policies
• Net risk analysis incorporating current controls
• Executive Committee insights and validation

Phase 2: Stakeholder-Centric Risk Qualification

We developed a dynamic risk matrix that:

• Prioritized rightsholder perspectives
• Integrated documentary evidence
• Aligned with executive insights
• Mapped interconnected impact areas

Phase 3: Forward-Looking Reporting

The final phase delivered:

• Public-ready documentation of current efforts
• Strategic priorities for future iterations
• Clear improvement pathways
• Integrated monitoring frameworks

Measurable Outcomes

The initiative resulted in:

• Identification of 20 key monitoring priorities
• Comprehensive risk assessment framework
• Enhanced understanding of stakeholder impacts
• Strengthened public reporting capabilities

“Ksapa’s methodical approach has enabled us to derive strategic benefit from our due diligence assessment as part of a compliance exercise. Their expertise enabled us to uncover and address risks from new perspectives, helping us to strengthen our relationships with our stakeholders.”

• Frédéric Pottier, General Delegate for Ethics, Compliance, Audit, Risk Management and Internal Control, RATP Group

Industry Impact

The project delivered several breakthrough insights:

• Integration of multiple risk assessment methodologies
• Enhanced understanding of ESG regulatory requirements
• Improved stakeholder engagement frameworks
• Robust action plan development

Looking Ahead

This foundational work positions the organization to:

• Strengthen future vigilance planning
• Enhance stakeholder protections
• Improve impact measurement
• Lead industry best practices

Ready to Strategize Your Duty of Care Compliance?

Partner with Ksapa to develop a comprehensive risk matrix that protects your stakeholders and strengthens your global operations. Contact our team to discuss how we can help enhance your organization’s Duty of Care practices.