The Challenge

In a context where sustainability has become a strategic imperative, VIPP Interstis, a major customer service provider operating in Cameroon, Benin, Togo, and Rwanda, needed to strengthen its sustainability approach to:

• Meet the growing expectations of European clients
• Improve its non-financial performance, particularly its EcoVadis rating
• Boost employee engagement
• Comply with evolving regulations

The Solution

Ksapa deployed a 4-phase methodology to support VIPP Interstis:

1. In-depth Assessment
   • Comprehensive inventory of existing CSR initiatives
   • Analysis of previous EcoVadis assessments
   • Identification of strengths and areas for improvement
2. Gap Analysis
   • Interviews with local leadership teams
   • Industry benchmarking (ISO 18295, LRS Certification)
   • Complete documentation review
3. Strategic Update
   • Regulatory compliance (Ethics, Corporate Duty of Vigilance)
   • Alignment with industry standards
   • Definition of action priorities
4. Operational Action Plan
   • Detailed roadmap
   • Monitoring and reporting tools
   • External communication guidelines

The Results

The collaboration with Ksapa enabled VIPP Interstis to:

• Structure its sustainability approach around material issues
• Effectively prepare for its next EcoVadis assessment
• Strengthen its responsible procurement and ethics policies
• Improve stakeholder communication

Ready to strengthen your sustainability strategy?

Contact our experts to:

• Assess your organization’s sustainability maturity
• Structure your sustainability strategy
• Prepare for non-financial evaluations
• Train your teams on sustainability challenges

Contact Us → contact@ksapa.org

Ksapa supports organizations in their sustainable transformation through consulting, training, and impact program deployment.

OUR APPROACH

Upon surveying client needs, Ksapa implemented a 4-step action plan:  

1. The first step consisted in an inventory of all relevant initiatives, identifying their strengths and weaknesses. Ksapa also analyzed past Ecovadis questionnaires. That way, we selected key areas for improvement through the prioritization of strategic issues and their documentation.  
2. Our second step was to identify likely shortcomings through interviews with the management team of each country. We complemented their feedback with a documentary review of all initiatives and available data. Finally, we developed a differential analysis against sectoral standards (ISO 18295, LRS Label…)   
3. Thirdly, we proceeded to update the Group CSR policy in line with regulatory expectations (notably the Sapin and duty of care laws in France) as well as other structuring tools.   
4. Finally, we delivered a didactic roadmap for the operationalization of this CSR policy. This was assorted with a complete toolbox, inclusive of a monitoring and performance tool, reporting and external communication recommendations. 

RESULTS & NEXT STEPS

By studying sectoral challenges compared to the initiatives VIPP implemented, Ksapa helped the Group reinforce its environmental and social commitments in a way that matched its specific operational context.

Our recommendations will enable the VIPP Interstis team to :

• Put commitments, actions and indicators into perspective in relations to issues material to their specific sector ;
• Align around next steps towards  resubmitting a questionnaire to Ecovadis;
• Leverage our methodological insights to reinforce its CSR policy, focusing initially on Responsible Purchasing and Ethics.