Our client operates and maintains a multimodal urban transport network. As a global player with a strong territorial footprint, the Group voluntarily committed to publishing a corporate Duty of Care report. That way, it sought to reinforce its understanding of its activities’ potential Human Rights, health and safety and environmental impacts on core stakeholders.

the challenge

Ksapa set out to develop a comprehensive inventory of Group Duty of Care priorities. The goal is to publish a more robust vigilance plan as part of a second iteration scheduled for 2022.

This first collaboration with Ksapa enabled internal teams to tap into a holistic assessment of Duty of Care risks across all aspects of the Group’s business model.


Ksapa kicked off the process with an extensive review of Group activities, in order to clearly identify its priorities issues under the Duty of Care. This was achieved through 3 key steps:

1. Prioritization: Ksapa outlined Duty of Care priorities based on a comprehensive review of publicly available reports, policies and action plans. To that end, our teams leveraged a proprietary assessment methodology against 100+ issues pertaining to the international Bill of Rights.

  • Key issues were initially assessed from a gross risk perspective, meaning the prevalence of said risk independent of Group policies and actions.
  • This was then converted into a net risk analysis based on the existence of robust policies, Group leverage, risk occurrence and, finally, risk management. Ksapa in fact ventured a color code corresponding to risk severity on the basis of available policies, action plans, monitoring systems and impact measurement.
  • We triangulated our assessment with a series of interviews with members of the Group’s Executive Committee.

2. Risk qualification: The results of the documentary review, interviews with the Executive Committee and expert feedback were embedded in our development of a Duty of Care risk matrix. This process effectively encouraged the Group to consider its Human Rights, safety and environmental risks from the perspective its priority rightsholders.

3. Reporting: With the support of internal experts, Ksapa drafted an initial report on the Group Duty of Care efforts for public release. The document also includes core issues to prioritize as part of the next iteration of the exercise with a view to further strengthen the next report.


Ksapa’s tools and client contributions played an integral part in listing 20 priorities for the Group to monitor as part of its Duty of care efforts. While only an initial report, the document highlights robust action plans already in place as well as areas for improvement in the coming year.

This process also led Ksapa to encourage the Group to streamline its different risk assessment methodologies. Given they address different ESG regulatory requirements, discrepancies allow the Group to revisit issues from a variety of perspectives. That approach in fact enriches its understanding of underpinning dynamics, translating into correspondingly robust measures.

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