The Low-Down on Grievance Mechanism
A grievance mechanism is a formal, legal or non-legal (or ‘judicial/non-judicial’) complaint process that can be used by individuals, workers, communities, consumers and/or civil society organizations that are being negatively affected by certain business activities and operations. Grievance mechanisms cannot replace, nor should they impede, access to judicial systems.
In this briefing paper, Ksapa shares questions to explore on defining or improving grievance mechanisms. These questions align with guidelines provided in the United Nations Guiding Principles on Business and Human Rights (Principles 31+).
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